Terms & Conditions 📋

Hindustan Factory (www.hindustanfactory.in) ek social commerce reseller platform hai jo ethnic wear aur Indian fashion products ke liye resellers ko supplier se directly connect karta hai.

In Terms & Conditions ko dhyan se padh lein. Platform use karna matlab aap in sab terms se agree karte hain.

Operator: Hindustan Factory, Mumbai, Maharashtra, India | Contact: support@hindustanfactory.in

Platform use karne ke liye yeh zaroori hai:

• Umra: Aap 18 saal ya usse zyada ke hone chahiye

• Nationality: Indian resident hona zaroori hai

• Phone: Valid Indian mobile number hona chahiye

• Intent: Genuine reselling purpose ke liye use karna (fake orders allowed nahi)

18 saal se kam logon ka account milne par hum use immediately terminate kar denge.

• Registration phone OTP verification se hota hai

• Ek phone number se sirf ek account register ho sakta hai

• Aap apna account kisi aur ko transfer ya share nahi kar sakte

• Account ki security aapki zimmedari hai — OTP kisi ke saath share na karein

• Galat information dene par account terminate kiya ja sakta hai

Do membership plans available hain:

• Basic Plan — ₹499 (one-time): 50 products access, shop page, COD orders

• Pro Plan — ₹999 (one-time): Unlimited products, priority support, higher commission

Important: Membership fees non-refundable hain. Ek baar payment hone ke baad refund nahi milega.

Membership future mein change ho sakti hai — existing members ko prior notice diya jaayega.

Hindustan Factory ek prepaid wallet system use karta hai:

• Wallet top-up Razorpay ke zariye hota hai (UPI, cards, net banking)

• Wallet balance sirf platform ke andar use hota hai — cash nahi milta

• Used wallet balance (booking mein laga hua) non-refundable hai

• Unused wallet balance withdrawal ke liye request kar sakte hain (minimum ₹100)

• Wallet fraud ya manipulation ki situation mein hum balance freeze kar sakte hain

• Products catalog se book kiye jaate hain — booking cost wallet se deduct hoti hai

• Free Period: Har booking ke 3 din free hain

• Rent: 3 din ke baad ₹0.30/unit/day rent charge hota hai

• Booking release karne par product 24 ghante ke baad dobara book ho sakta hai

• Booking rent non-refundable hai

• Stock availability ke hisaab se booking limit lag sakti hai

• Customer aapki shop link se order place karta hai

• Supplier directly customer ke address pe ship karta hai

• COD Orders: Cash on delivery — payment delivery pe milti hai

• Prepaid Orders: Razorpay se online payment — turant process hoti hai

• Delivery time typically 5-7 business days (location ke hisaab se vary kar sakta hai)

• Reseller order status track kar sakta hai dashboard se

• Delivery issues ke liye reseller ko supplier se coordinate karna hoga

• Commission = Customer ko charge kiya price − Reseller price

• Commission sirf tab credit hota hai jab admin order 'Delivered' mark kare

• Processing ya Shipped status mein commission wallet mein nahi aata

• Agar order return ho jaata hai delivery ke baad, commission wallet se wapas deduct ho sakta hai

• Commission amount booking ke time fix hoti hai — baad mein change nahi hoti

• Custom price set kar ke reseller apna commission badha sakta hai (minimum = reseller price)

• Payout request minimum ₹100 wallet balance pe kar sakte hain

• Payout manually UPI ke zariye hota hai — admin approval required hai

• Processing time: 7 business days within approval

• Ek time mein sirf ek pending payout request allowed hai

• UPI ID correct hona zaroori hai — galat transfer ke liye hum responsible nahi

• Tax deductions (TDS) applicable ho sakta hai — aapki zimmedari hai returns file karna

Yeh kaam strictly mana hain — account ban ho sakta hai:

• Fake Orders — Khud hi fake orders place karna commission ke liye

• Manipulation — System exploit karna, refund abuse, chargeback fraud

• Spam — Unwanted messages ya unsolicited promotion

• Multiple Accounts — Ek phone number se ek se zyada accounts

• Illegal Products — Copyright infringing, counterfeit, ya illegal items sell karna

• Impersonation — Hindustan Factory ya kisi aur ko impersonate karna

Hum kisi bhi account ko bina notice ke terminate kar sakte hain agar:

• Terms ka violation ho

• Fraudulent activity milti ho

• Platform abuse ya misuse ho

• Legal requirements aisa karne ko kehti hain

Termination par unused wallet balance 7 business days mein return kiya jaayega (fraud cases mein nahi).

Hindustan Factory in ke liye liable nahi hai:

• Delivery delays ya shipping issues (supplier ya courier ki zimmedari)

• Product quality disputes (direct supplier se resolve karein)

• Internet/network issues se hone wale losses

• Third-party payment failures (Razorpay issues)

• Customer ki taraf se non-payment (COD cases mein)

Hamaari maximum liability kisi bhi case mein ₹10,000 ya aapki last 3 months ki membership fee (jo bhi kam ho) se zyada nahi hogi.

• Hindustan Factory platform ka naam, logo, aur design hamare intellectual property hain

• Aap platform ka use sirf reselling ke liye kar sakte hain

• Product images aur descriptions sirf aapki Hindustan Factory shop ke liye use ho sakti hain

• Platform ke kisi bhi part ko copy, modify, ya redistribute karna mana hai

• Yeh terms Indian law ke under governed hain

• Jurisdiction: Mumbai, Maharashtra, India

• Disputes pehle email (support@hindustanfactory.in) se amicably resolve karne ki koshish karein

• Agar resolution nahi hoti, Mumbai courts mein case jaayega

• Consumer disputes ke liye Consumer Forum se bhi approach kar sakte hain

• Hum in terms ko kabhi bhi update kar sakte hain

• Major changes ke liye 15 din pehle SMS/WhatsApp notification diya jaayega

• Updated terms platform par publish hote hi effective ho jaate hain

• Platform continue use karna = new terms accept karna

• Agar agree nahi hain, account delete request kar sakte hain